Our mission is to improve the quality of taxi service in Armenia by introducing new technologies.
The Unified Dispatcher Centre is established to enhance the work quality of taxi services and to raise the level of service in Yerevan.
With the help of powerful servers and specialized software, which will be adapted and implemented in Armenia after scrupulous analysis, we will be able to organize the booking of taxis and provision of taxi to customers at a shortest possible time.
Nowadays there is a taxi service in every district of our city and the inhabitant of the district simply dials the telephone number of the service and orders taxis. If the person is visiting a place he usually orders a taxi from the district he is in. And he acts this way because taxi from this district will drive up to the place faster than the taxi from his own district.
But the practice shows that such an approach is deceptive. Everybody has experienced cases, when calling to the taxi service of the district the car was not available at the moment and they had to wait for 15 minutes and more despite the fact that taxi service was located nearby. After receipt of such an answer from various taxi services we have no other choice, than to get out to the street and catch a passing taxi. And, as a rule, there are a lot of free taxis plying across the streets hoping to pick up a customer.
How does it happen that there are a plenty of free taxis in the street and no free taxis at taxi services?
This state of affairs emerges because the street is only possible place to pick up new customers when the service taxi covers its course or takes a new route, and if it fails to do so it has to return to the dispatching office for new orders.
Meanwhile they lose much time on the road and the customer very often rejects the order. Thus, according to opinion polls conducted by us, taxi services lose almost 10% of their daily orders. So what can we do for people who want to book a taxi from home and naturally want this taxi to drive up in time?
This very problem is solved by Unified Dispatcher Centre!
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